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Vitally
Customer success platform with health scoring, automation, and churn prediction for SaaS.
Support & SuccessPaid
Key Features
• Customer health scores
• Churn risk prediction
• Automated playbooks
• Product usage analytics
• NPS and surveys
Verdict
Vitally is the CS platform built for modern SaaS. More accessible than Gainsight with all the features you actually need.
Best For
Growing SaaS companies who need customer success automation without enterprise complexity.
Pricing Details
Startup-friendly pricing. Contact for quotes (typically $300-500/mo to start).
Use Cases
• Monitoring customer health • Predicting and preventing churn • Automating success workflows • Tracking product adoption • Managing renewals
Similar Tools
Gainsight, ChurnZero, Totango, Planhat