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Intercom
Customer messaging platform with AI chatbot, help desk, and proactive support.
Support & SuccessPaid
Key Features
• AI chatbot (Fin) for automation
• Shared inbox for team support
• Product tours and onboarding
• Help center and articles
• Proactive messaging
Verdict
Intercom's Fin AI chatbot is best-in-class. The proactive messaging and onboarding tools set it apart from traditional helpdesks.
Best For
SaaS companies who want modern, AI-first customer messaging with strong onboarding features.
Pricing Details
Starter $74/mo, Essential $39/seat/mo, Advanced $99/seat/mo. Fin AI $0.99/resolution.
Use Cases
• AI-automated customer support • In-app messaging and chat • Customer onboarding • Proactive engagement • Support ticket management
Similar Tools
Zendesk, Freshdesk, Drift, HubSpot, Help Scout